Terms & Conditions

Acceptance of terms

These Terms and Conditions apply to purchases made through On the Pulse Health, operated by Tracey Livingston-Stephens as a sole trader in New Zealand.

By purchasing products through www.onthepulsehealth.com, you agree to these Terms and Conditions.

These terms take effect from 5 November 2026.

We may update these Terms and Conditions from time to time. Any changes will be published on our website and will apply to purchases made after the changes take effect.

To purchase from our online shop, you must be 18 years of age or older. Those under 18 may ask a parent or guardian to purchase on their behalf.

Products purchased through our online shop are intended for personal use or gifting.

Anyone wishing to purchase our products for commercial resale must obtain prior approval from On the Pulse Health and enter into a written retail agreement signed by both parties.

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to product availability.

We aim to keep our online store updated with accurate stock information. If a product becomes unavailable after an order has been placed, we will contact you promptly to arrange an alternative delivery date, with your agreement, or provide a full refund.

Delivery and delivery charges

We currently deliver to addresses within New Zealand only.

Delivery charges are additional to product prices and will be clearly displayed at checkout before payment is completed.

Orders will be dispatched as promptly as reasonably possible once payment has been received.

We will contact you if there are any significant delays. If an order is lost or damaged during delivery, please contact On the Pulse Health so we can arrange an appropriate resolution in accordance with New Zealand consumer law.

Pricing

All prices are stated in New Zealand Dollars (NZD).

On the Pulse Health is not registered for Goods and Services Tax (GST), therefore GST is not charged on purchases.

Delivery charges are additional and will be clearly displayed before payment is completed.

We reserve the right to change our prices at any time. Price changes will not affect orders already accepted and paid for.

Customers are responsible for providing accurate contact and delivery information when placing an order. An order confirmation will be sent to the email address provided.

Payment options

We accept debit and credit card payments through our secure payment provider, Stripe.

Accepted card types, including Visa and Mastercard, will be displayed at checkout.

All payments must be completed before orders are dispatched.

Credit Card Security

All online debit and credit card payments are securely processed through Stripe.

On the Pulse Health does not store customers' full credit or debit card details.

Stripe uses industry-standard security measures to protect payment information.

For further information, please refer to Stripe's Privacy Policy.

Shipping and delivery

Orders are shipped within New Zealand using a courier service.

We aim to dispatch orders within three working days of receiving payment. Orders are generally dispatched on Mondays, Wednesdays and Fridays, excluding weekends, public holidays and notified business closures.

Delivery times vary depending on the destination and courier service. We will provide estimated delivery timeframes before purchase.

Where tracking is available, customers will receive tracking information by email once their order has been dispatched.

If your order is delayed, lost or damaged during delivery, please contact On the Pulse Health so we can assist with resolving the issue in accordance with New Zealand consumer law.

Returns

At On the Pulse Health, we take care to ensure our products reach customers in excellent condition.

Faulty or damaged products

If your book arrives damaged, faulty or incorrect, please contact us as soon as possible, providing your order details and, where possible, photographs of the issue.

We will work with you to arrange an appropriate replacement, refund or other remedy in accordance with the New Zealand Consumer Guarantees Act 1993.

Where a product does not meet the requirements of the Consumer Guarantees Act, reasonable return shipping costs will be covered by On the Pulse Health.

Change of mind

We do not offer refunds or exchanges for change-of-mind purchases.

Your consumer rights

Nothing in this policy limits your rights under New Zealand consumer law.

Liability and Consumer Rights

On the Pulse Health takes reasonable care to ensure that all product information, pricing and details published on our website are accurate and up to date.

We reserve the right to correct errors or inaccuracies and will contact affected customers where necessary.

To the extent permitted by New Zealand law, On the Pulse Health is not responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation.

Applicable law and jurisdiction

These Terms and Conditions, and all purchases made through the On the Pulse Health online shop, are governed by the laws of New Zealand.

If a dispute arises, we encourage customers to contact On the Pulse Health so that we can work towards a fair and reasonable resolution.

If a dispute cannot be resolved directly, it may be referred to the appropriate New Zealand court or disputes resolution service.

Nothing in these Terms and Conditions limits your rights or remedies under applicable New Zealand consumer law.

Privacy policy and Confidentiality

On the Pulse Health respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

Collection and use of information

When you purchase a product through our website, we collect the personal information necessary to process your order, including your name, email address, contact number, delivery address and order details.

This information is used to process payments, arrange delivery, communicate about your purchase and meet our legal obligations. Without the necessary information, we may be unable to fulfil your order.

Sharing and protecting information

We only share personal information where necessary to provide our services, including with our website provider, payment processor and courier services.

We take reasonable steps to keep your information secure and confidential and retain it only for as long as necessary for business or legal purposes.

We may also disclose information where required or permitted by law.

Email communications

Purchasing a product does not automatically subscribe you to our newsletter or marketing communications.

If you choose to subscribe, you may unsubscribe at any time using the link provided in our emails or by contacting us directly.

Unsubscribing will not prevent essential communications relating to your orders.

Website cookies

Our website may use cookies to support website functionality and improve the visitor experience.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

Your privacy rights

Under the Privacy Act 2020, you have the right to request access to, or correction of, personal information we hold about you.

For privacy enquiries or requests, please contact On the Pulse Health through www.onthepulsehealth.com.

General Conditions

If On the Pulse Health does not immediately enforce any provision of these Terms and Conditions, this does not mean we waive our right to enforce it in the future.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

We may contact you using the email address provided with your order regarding your purchase or any important information relating to it.

Nothing in these General Conditions limits your rights under applicable New Zealand consumer law.